Terms of Use

Welcome to SOGO Card member website. Thank you for visiting. These Terms of Use shall govern your use and access to this site. We may amend at our sole absolute discretion the terms stated herein from time to time without prior notice. By accessing and using this site, you unequivocally and expressly agree to be bound by these Terms of Use, all policies within this site, and all changes or modifications to the foregoing.  By submitting each order at checkout, you confirm and affirm that you have carefully read, fully understood and agreed to the Terms of Use, of the form in which they appeared at the time the order is submitted at checkout.  If you do not agree to these Terms of Use, such policies or any modifications thereto, please do not use this site.

Online Services and Transactions

While we have taken great care in presenting the information and products on our website as accurately as possible, the services accessible on or via this website are provided "as is" and your use of and reliance on the information on this website and the online services is entirely at your own risk. Further, the images you see will depend on your monitor's display, colour capabilities and browser on both web and mobile devices. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read all the following: Offer and Acceptance of Your Order, Delivery Information and Returns Policy. The terms and conditions on these pages shall form part of the Terms of Use and contain important information about your online transactions. 

By submitting an order request to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. Visitors under the age of 18 should not register with this website or submit any information to us.

Offer and Acceptance

By submitting a duly completed online redemption/order form, you offer to purchase the Fast Track Rewards and Full Point Redemption, on and pursuant to these Terms of Use and the order form, the products you selected from SOGO. Your offer may be accepted or rejected by SOGO at its sole absolute discretion without assigning any reason whatsoever. Upon acceptance of your order, you will receive an electronic confirmation from SOGO to that effect these Terms of Use and the order form shall collectively constitute a legal agreement between SOGO and you, governing your purchase of the product from SOGO via the online shopping service. Non-acceptance of an order may be a result of one of the following:

  • The products you ordered is out of stock - see Product Availability.
  • We are unable to obtain the authorisation for your payment.
  • There is an error on the identification of a pricing or product description.
  • Failure to meet the criteria for making an order as set out in the Terms of Use.
Should you not receive order confirmation within 7 working days, please check your spam box or contact our Customer Service line at 1 300-88-SOGO (7646).

Responsibilities

If SOGO accepts your order, SOGO will, in return for your payment, provide the products which you ordered through the online service.  The products shall be delivered to you by SOGO’s appointed logistic partner at the designated delivery address. Your payment for the products and delivery charges is due upon completion of your online order via the payment gateway iPay88 either by bank transfer or credit card. iPay88 will charge the payment to the payment card or bank account which you have chosen and submitted to SOGO, and will collect the payment from your bank. You authorise SOGO and iPay88 to make and collect such charge, and you agree to make the said payment to SOGO. The total amount payable by you for the products per each order shall be the sum of the respective prices for the items you selected and submitted via the order form, plus all applicable delivery charges, as reported to you as the ‘TOTAL’ in the order form. 

SOGO does not at any time store your credit card or bank account details throughout the transaction.

Shopper Registration

You agree to complete the initial registration process according to SOGO’s requirements as stated on the Website, and to provide SOGO with accurate, complete and updated information as required for the initial registration process, including, but not limited to, your legal name, billing and delivery address(es), and telephone number(s). You must provide SOGO with an accurate and complete credit card number and expiration date at the time of submitting your online purchase order via the payment gateway iPay88. You represent and warrant to SOGO that you are legally authorised to use the said payment card. SOGO does not at any time store your credit card or bank account details throughout the transaction.

Product Availability

The products featured here in our website have been carefully selected for redemption. Once an item is out of stock it will be taken off the website at the earliest opportunity and may not be available again. Prices, Fast Track Prices and/or Points of products may change from time to time. If one of the items that you ordered is out of stock or its delivery is subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address or telephone number that you have provided when placing your order. If we do not receive any response to our email and we cannot locate you via phone contact, we will then continue to process the remaining items on your order. 

All products are subject to availability. If, due to unforeseen circumstances it is necessary to substitute an item with another, the replaced product will be of equal or greater value than that which it replaces. Substitutions will only be made with your prior consent.

Product Information

SOGO will attempt to update product information as and when changes come to the attention of SOGO.  However, SOGO shall not responsible for any inaccuracy or misstatement of any such information. You should properly read the product information upon delivery or contact the product manufacturer/supplier directly.

Disclaimer of Warranty

Certain products carry the warranty of their manufacturers/suppliers. SOGO makes no product representation or warranties, express or implied, and disclaim any and all liabilities, as to the condition, quality or fitness for use of the products and services provided through this website.  Should a product requires service; all inquiries/requests should be directed to the manufacturer/supplier according to the warranty information.

The Website

The intellectual property rights in this website are owned and controlled by SOGO. All materials featured and information provided on the website, whether text or images, are protected by copyright, trademark and other intellectual property rights and are owned by or licensed to SOGO or its associated partners. You may download, electronically copy or print any of the contents strictly on condition that you are to use them solely for personal and not for commercial purposes. Use for any other purpose is strictly prohibited without prior written permission from SOGO. No right, title or interest in any of the contents of this website will be transferred to you as a result of downloading, electronically copying or printing or attaching to email such material/content on our website. 

We may change the SOGO website and correct or update the information (including product information) on it at any time without notice. Except in relation to the description of products and services available for order from our website, we do not guarantee and shall not be responsible for the accuracy of any information provided on the website. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant applicable laws.

Liability and Indemnity

SOGO shall not be liable for death or personal injury resulting from the use of this website and/or due to any misrepresentation through any information provided. Neither SOGO nor any of its associated partners will be liable in contract, tort, and negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. You agree to indemnify and keep us and our associated partners indemnified, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms of Use by you. We may terminate your use of the website immediately if we consider that you have breached these Terms of Use.

Jurisdiction

SOGO website is controlled and operated in Malaysia. These Terms of Use and all matters connected with any order you placed in our website are governed by Malaysian law and you agree to submit to the exclusive jurisdiction of the Malaysia courts in relation to all matters connected with or arising out of the website or any order you place on the website.

Call Centre and Orderline

Our Customer Services Officer will be delighted to assist you when you place an order with us over the telephone, or to advise you on the range of merchandise offered on our website and help you with queries about payment.

Our Call Centre is open from 10 am to 9.30 pm (Malaysian Time) Monday to Sunday. Please call 1 300-88-SOGO (7646).

Order Cancellation & Amendment

As we endeavour to process orders immediately, it may not always be possible to stop an order from being dispatched, Order Cancellation of an order is only possible if the order has not yet been packed or shipped or prepared for shipping. 

If you wish to check whether it is possible to cancel or amend your order, please contact SOGO Customer Service by calling 1 300-88-SOGO (7646) between 9.30 am to 5.00 pm Monday to Sunday

Refund of payment upon cancellation of an order may exclude Delivery Charges should the cancellation is made after the product ordered has been shipped or dispatched.

Payment Methods

We accept payment by Visa, MasterCard and online bank transfer via ipay 88. Please note that SOGO does not accept cash, cheques or gift vouchers as payment online.

Pricing Policy

All prices shown on the website are in Ringgit Malaysia (RM) and are inclusive of GST, where applicable. Prices may change and offers may be withdrawn at any time without prior notice. You will be charged the prices quoted for products you have selected for purchase at the time you submit your order at checkout.

Delivery Information

The contents of your order and your delivery postcode area will determine wich dellivery services are available to you, Please allow 7 - 14 working days (Peninsular Malaysia) and 14 - 21 working days (East Malaysia) for delivery of products you have purchased/redeemed on the scard.sogo.com.my website.

All products will be dispatched from the date as specified unless they are available for immediate delivery. Please note that the products items may be dispatched separately depending on availability.

Please note sogo.com.my cannot guarantee specific delivery dates and we requires up to 7 working days for delivery within Peninsular Malaysia and 14 working days for East Malaysia delivery.

If you wish to have your order delivered on a specific day, please call Customer Service at 1 300-88-SOGO (7646) for details and arrangement.

Large/Bulky Goods/Special Order

Large and bulky goods are subject to additional carriage charges.  Volumetric Weight will be taken if it is higher than actual weight and delivery times may vary. Individual rates will be included in the product information for each individual order.

Please refer to the table of the Standard Shipping Charges & Destinations for shipping charges and destinations.

Returns Policy and Instructions

Member is advised to examine all goods upon receipt. Faulty and damaged goods may be returned for a refund or exchange within 14 days from the date of receipt with proof of purchase/redemption. Please notify us at 1 300-88-SOGO (7646) or e-mail us at [email protected].

Refunds will only be made against the original mode of payment. Please note that the return costs are not pre-paid. Postage or other return costs will be borne by you and the same will only be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. You must return the goods, together with their packaging, in the same condition as supplied to you.

If you have any further questions about our Returns Policy & Return Instructions please contact SOGO Customer Service at 1 300-88-SOGO (7646) or email us at [email protected].

Standard Shipping Charges & Destinations

Unless specified, standard shipping and handling charges will be added to your purchase based on the weight of the products you ordered. Rates may be changed at any time without prior notice.

Weight of Item: 0.5 kg & below
Shipping Charges: RM5 or 500 Points

Weight of Item: 0.5 kg – 2.0 kg
Shipping Charges: RM10 or 1,000 Points

Weight of Item: 2.1 kg – 5.0 kg
Shipping Charges: RM15 or 1,500 Points

Weight of Item: 5.0 kg & above
Shipping Charges: Applicable for self-collect only

Note : Free shipping for coupon and voucher redemption.

  • Volumetric Weight will be taken if it is higher than Actual Weight.
  • Formula of Volumetric Weight = Length (cm) x Width (cm) x Height (cm) / 5000