1.0 Definitions 

1.1 SOGO Card means the membership and reward programme operated by SOGO (K.L.) Department Store Sdn. Bhd. (SOGO) for the benefit of SOGO Card Members.
1.2 SOGO Card Member (Member) means a Member of SOGO Card and shall include a Principal Member and/or Supplementary Member.
1.3 SOGO Card Reward Points (Points) are defined as the points awarded to SOGO Card Member in accordance with the terms and conditions governing the SOGO Card which may be stipulated by SOGO from time to time.
1.4 SOGO Card Rewards (Rewards) are defined as the goods and/or services offered to SOGO Card Members in exchange for a specified amount of Points as may be stipulated in the SOGO Card Rewards materials.

2.0 Membership 

2.1 Application of SOGO Card Membership is open to all Malaysians and non-Malaysians aged 18 years and above, with a permanent residential/correspondence address in Malaysia.
2.2 Employees, Promoters and Tenants of SOGO are not eligible to apply for this card.
2.3 Complimentary Membership (New or Renewal) for FIVE (5) years with purchase of RM250 storewide or RM12 without purchase.
2.4 Each membership comes with one Principal card and up to a miximum five Supplementary cards.
2.5 The membership of Supplementary card will expire along with the Principal card's expiry regardless of the application date for the Supplementary card.
2.6 Principal SOGO Card Member reserves the right to terminate the Supplementary card at anytime at his/ her own discretion.
2.7 All membership correspondence and promotional information send via direct mail, e-mail, SMS etc. pertaining to SOGO Card Rewards, Privileges and promotional activities; will be forwarded to Principal Member only. All redemptions of Rewards, Birthday Gifts, Rebate Coupon, Gifts and Sample etc. (if any) can only be carried out by Principal Member only unless authorised by the Principal Member with a letter of authorisation and photocopy of Principal Member's identification card.
2.8 SOGO collects, processes and uses members' personal data for marketing and other purposes. SOGO's practice relating to the collection, processing and use of personal data is described in the Privacy Policy at www.sogo.com.my/privacy. If members do not consent to the terms of the Privacy, and/or wish to make changes to personal data, please follow the instructions set out in the Privacy Policy. Continued participation in the SOGO Card Membership programme will be deemed consent to the collection, processing and use of members' personal data as per the Privacy Policy.

3.0 Gold & Platinum

2.1 The Gold and/or Platinum card membership are extended to qualified SOGO Card members by invitation only and it is non-transferable. The Member may accept the said invitation by signing and returning the Acceptance and Acknowledgement Slip' to 7F, Customer Service Centre, SOGO , prior to any usage of the card and/or its related Gold/Platinum Services, Facilities or Vouchers.
3.2 The SOGO Card Gold membership will be awarded to existing SOGO Card members who have, in the course of the preceding calendar year, recorded a minimum spending of RM6,000 and above while the SOGO Card Platinum membership will be awarded to existing SOGO Card members or Gold card member who have, in the course of the preceding calendar year, recorded a minimum spending of RM12,000 and above.
3.3 The spending amount and membership qualification will be tracked and monitored by SOGO Membership System. Card members are advised to produce their SOGO Card for record of purchases during each payment transaction. Purchases from all Tenanted Counters, Food & Beverage outlets and non-participating counters/brands are EXCLUDED.
3.4 Each Principal/Gold card member is allowed to apply for up to a maximum FIVE supplementary membership card for his/her immediate family members i.e. spouse, parent, child or sibling. The Supplementary Card Member shall be strictly bound by SOGO Card Membership Terms and Conditions and the additional terms and conditions stated herein. The Supplementary Card Member is entitled to share the rewards and privileges extended to the Principal member including the facilities and services in the VIP Lounges.
3.5 Automatic Gold and Platinum membership renewal shall be awarded to Gold/Platinum members who upon the commencement of the Gold/Platinum membership, record a minimum yearly spending of RM6,000 and RM12,000 respectively.
3.6 Gold members who do not meet the minimum yearly spending requirement of RM6,000 or qualify for automatic Gold membership renewal shall be reverted to Silver Members.
3.7 Platinum members who do not meet the minimum yearly spending requirement of RM12,000 or qualify for automatic Platinum membership renewal shall be converted to Gold or Silver members depending on their yearly spending total upon expiry of their membership.
3.8 Members may at any time terminate their membership in the Programme by giving a written notice to KL SOGO. In such an event, KL SOGO shall not be responsible or liable for any unredeemed points/vouchers which shall be fully forfeited upon such termination.
3.9 Members agree to receive membership-related communication including emails and SMSes, from KL SOGO. Such communication may include promotional materials from tenants/brands in KL SOGO and/or other marketing partners.
3.10 KL SOGO reserves the right to revoke or suspend the membership of any Member in the Programme and/or determine, vary or change from time to time the type or quantum of qualifying purchases and the benefits, rewards and privileges of Gold and Platinum membership to be awarded without prior notice or assigning any reasons whatsoever.

4.0 Points

4.1 One Point will be awarded for a minimum purchase of RM1 from SOGO department side and one Point for a minimum purchase of RM2 from Supermarket. Purchases from non-participating counters/brands/outlets/eateries/food court are excluded.
4.2 In the event there are other concurrent additional Points promotions, the recording of Points will be based on the highest point scheme determined solely by SOGO.
4.3 Points shall only be accumulated upon presenting the SOGO Card to the cashier at the time of purchase with valid payment to the cashier and is recorded by the POS system. Backdated receipts are not valid for accumulation of Points. Proof of receipt is not proof that Points have been recorded.
4.4 Points accumulated by the Principal and Supplementary Members are deemed to be accumulated by and recorded in the Principal Member's account.
4.5 Each Point has a validity life of 24 months from the month of the points being collected. Points which are not used by a member to redeem for Rewards within 24 months after the end of the month in which the points were recorded will expire and be deducted from the Point Balance in the Principal Member's account.
4.6 Points are to be used for the sole purpose of redeeming Rewards or purchase of selected Rewards with reduced prices (FAST TRACK) as may be determined by SOGO from time to time.
4.7 The number of Points published for a Reward claimed will be deducted from Points Balance of the SOGO Card Member's account, with the oldest Points being deducted first.
4.8 Points and any rights they confer cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these terms and conditions. Points cannot be exchanged for cash and do not have any monetary value.
4.9 SOGO reserves the right to deduct any Points from the Member's Point balance/account without notifying the SOGO Card Member in the event of:
• Any Points suspected to be fraudulently recorded.
• Any Points recorded in error, and
• Any Points relating to a transaction which is cancelled and/or returned.

5.0 Rewards Redemption

5.1 The Reward items featured in any marketing material are valid during the redemption period as stated.
5.2 Only the Principal Member is eligible to redeem Rewards with a valid membership/non-expired SOGO Card and his/her identification card for verification.
5.3 All Rewards must be redeemed personally at Rewards Redemption Counters at SOGO or any other redemption method in accordance with clause 5.2. Online redemption via Member Web Page account is available and subject to the ‘Terms of Use’ as stated in the site.
5.4 Redemption of Rewards with insufficient Points will not be processed.
5.5 Redemption orders once given by SOGO Card Member and accepted by SOGO may not be revoked, cancelled, returned or exchanged.
5.6 Certain Rewards carry the warranty of their manufacturers. SOGO makes no product representation or warranties, express or implied, and disclaims any and all liabilities, as to the condition, quality or fitness for use of products and services provided through this Programme. Should such a Reward requires service, all inquiries should be directed to the manufacturer according to the warranty information.
5.7 Certain Rewards, which are in the form of Rebate Coupon/Gift Card, are valid for use only at SOGO outlets, or participating merchants as mentioned therein. The Rebate Coupon/Gift Card are valid for use until the date specified and subject to terms and conditions therein. If they remain unused after the date specified the Rebate Coupon/Gift Card will lapse and will not be replaced.
5.8 In cases where the Rebate Coupon/Gift Card stated a specified amount and if such Rebate Coupon/Gift Card is used for a value less than the value of the item(s) purchased, the SOGO Card Member is required to pay the difference to the participating counters/merchants.
5.9 Rewards stated in the Rewards materials are available on 'while stocks last' and 'first-come-first-serve' basis. SOGO reserves the right to adjust the Points required for redemption of Rewards as well as substituting or replacing any Rewards with others of appropriate equivalent value without prior notice.
5.10 SOGO reserves the right to refuse the redemption of any Rewards or recall the redeemed item if SOGO has any reason to suspect that the Points were fraudulently accumulated by the SOGO Card Member or recorded in error.
5.11 SOGO shall not be held liable for any death or injury or consequential loss or damage of any nature arising from the redemption of the Rewards or from the loss, theft or destruction of the Rewards.

6.0 Faulty Rewards

6.1 SOGO Card Member is advised to examine all Rewards upon receipt and damaged Rewards should be returned immediately.
6.2 Alternatively, faulty or damaged Rewards should be delivered to the counter/participating merchant issuing the Rewards within seven (7) days of issuance of the Rewards for replacement. All returned Rewards must be accompanied by official redemption receipt(s) or else SOGO reserves the right not to accept or replace the damaged Rewards.
6.3 SOGO is entitled to substitute the faulty or damaged Rewards with such other Reward items, which it deems fit and such faulty or damaged Rewards cannot be replaced, by Points or cash.
6.4 SOGO also reserves the right not to make any replacement if the damaged Rewards are found to be damaged or rendered faulty due to the fault, omission or negligence of the SOGO Card Member and the Points utilised for redemption of the Rewards are not refundable and cannot be re-credited.

7.0 Other Privileges

7.1 Privileges and exclusive promotions extended by external Programme Partners to SOGO Card Member are subject to the terms and conditions as specified by the respective participating establishments from time to time.

8.0 General

8.1 The SOGO Card is not transferable and remains the property of SOGO to whom it must be returned if found or upon request.
8.2 SOGO reserves the right to amend the SOGO Card Programme mechanics and the terms and conditions herein from time to time at its sole discretion and without prior notice.
8.3 SOGO reserves the right to suspend or terminate the SOGO Card Programme at anytime as it deems necessary and advance notice will be given to members in any manner deemed appropriate by SOGO and without any compensation whatsoever being payable to the SOGO Card Members.
8.4 All props used to enhance the products photography are not included. While every care has been taken in the preparation of this catalogue, any inaccuracy or omission is unintentional and is much regretted.