SOGO CARD

What is the SOGO Card?

The SOGO Card is a Membership and Rewards programme operated by SOGO (K.L.) Department Store Sdn Bhd (SOGO). With the SOGO Card, you earn points when you shop at SOGO, redeem gifts with your Points, enjoy discounted prices and promotions and stay updated with the latest promotions.

How do I sign up?

You can apply by submitting your Application Form at Customer Service Counters located on 3F or 7F of SOGO or apply online by logging in to https://scard.sogo.com.my. For further assistance, email to: scard.sogo.com.my or call Customer Service at 1300-88-SOGO (7646).

Is there a fee when applying for the SOGO Card?

A membership fee of RM12 is chargeable for a 5-year membership or complimentary with RM250 purchase within the same day. Renewal fee is RM12 or 1,000 Points for a 5-year membership.

What happens if my card is damaged, lost or stolen?

Replacement card will be replaced free of charge. You can replace your card by request at Customer Service Counter located on 3F or 7F of SOGO or via online by logging in to https://scard.sogo.com.my.

Can I apply for a Supplementary card?

Yes. Every Principal membership entitles you to five complimentary Supplementary card.

How do I earn Points?

Every RM1 spent at SOGO earns you 1 point except for supermarket purchases which earn you 1 point for every RM2 spent.

There will be special promotions from time to time that offer more points per RM1 spent. Be sure to keep a lookout for them here.

SOGO Reward Point accumulation is not applicable to purchases at 7F Customer Service Centre, 3F Customer Service Counter, non-participating counters/brands/outlets/eateries/food court, delivery charges, repairs and service charges.

Can I still collect Points if I have lost or did not bring my SOGO Card?

No. You are required to present your SOGO Card prior to any payment to collect your Points. Backdated receipts are not valid. Please have your lost card replaced prior to any purchase.

How can I check my Points balance?

You can check your point balance or request for an e-statement via your online member account or email to scard.sogo.com.my. You can also check with our Customer Service representative at our Customer Service Counters located on 3F or 7F of SOGO, call our Customer Service toll-free line at 1300-88-SOGO (7646) or Whatsapp 012 950 7646.

How will my Points expire?

Each Point will expire after 24 months from the month it was earned.

What can I redeem?

We have a wide variety of Rewards including SOGO cash vouchers and gift items redeemable with specified number of Points. You can view the Reward selections here.

Can I exchange my Points for cash?

No. Points are not exchangeable for cash. We have a reward option of Rebate Coupons redeemable against purchases at any department in SOGO.

Can a Supplementary cardholder make redemption?

No. Only Principal cardholders are entitled to redeem.

How do I make redemption?

Come to our Customer Service Centre located on the 7th Floor of SOGO or call our Customer Service 1300-88-SOGO (7646). You are required to produce your Identification Card for verification.  Online redemption via your member web page account is also available and subject to the ‘Terms of Use’ as stated in this site.

Find out more

The redemption gift I want is out of stock, what can I do?

If a particular redemption gift is currently out of stock, we can reserve the item for you and notify you when it is ready for collection.

Can I reserve a redemption item if I don’t have sufficient points to redeem it?

Please also note that S-Reward items are available on a ‘while stocks last’ and ‘first-come-first served’ basis. You may register the said item in your Member Web Page under ‘Alert List’ whereby notification will be sent to your email once you have sufficient points for redemption.

Can I collect Points at participating external merchants?

No. Points are only earned for purchases at SOGO.

Do Principal and Supplementary cards share the same Points?

Yes. Points earned by the Principal and Supplementary card are accumulated in a single account.

Can you deliver my redemption gift to me?

You may perform an online redemption through your member web page account and have the items delivered to you. Please note that the online redemption is subject to the ‘Order & Delivery and Terms of Use’ as stated in the site.

Find out more

What do I do if my redemption gift is damaged or faulty?

When you redeem your gift, we advise that you check it thoroughly and return any damaged or faulty goods immediately.

Alternatively, faulty or damaged goods should be returned within 7 days from the date of redemption. Any returns after this period will not be entertained.

Online redemption via Member Web Page is subject to another set of arrangement and conditions on its order and delivery. Please refer to the site’s ‘Order & Delivery and Terms of Use’.

Find out more

The redemption gift I want is out of stock, what can I do?

If a particular redemption gift is currently out of stock, we can reserve the item for you and notify you when it is ready for collection.

Can I reserve a redemption item if I don't have sufficient points to redeem it?

Please also note that Reward items are available on a 'while stocks last' and 'first-come-first served' basis. You may register the said item in your Member Web Page under 'Alert List' whereby notification will be sent to your email once you have sufficient points for redemption.

Can I collect Points at participating external merchants?

No. Points are only earned for purchases at SOGO.

Do Principal and Supplementary cards share the same Points?

Yes. Points earned by the Principal and Supplementary card are accumulated in a single account.

Can you deliver my redemption gift to me?

You may perform an online redemption through your member web page account and have the items delivered to you. Please note that the online redemption is subject to the 'Order & Delivery and Terms of Use' as stated in the site.

What do I do if my redemption gift is damaged or faulty?

When you redeem your gift, we advise that you check it thoroughly and return any damaged or faulty goods immediately. 

Alternatively, faulty or damaged goods should be returned within 7 days from the date of redemption. Any returns after this period will not be entertained. 

Online redemption via Member Web Page is subject to another set of arrangement and conditions on its order and delivery. Please refer to the site’s 'Order & Delivery and Terms of Use'.

SOGO CARD (Gold & Platinum)

How do I apply for the SOGO Card Gold or Platinum Card?

The SOGO Card Gold and Platinum Cards are extended to existing Silver SOGO Card Members who have; in the course of the preceding calendar year, recorded a minimum spending of RM12,000 and above,  and RM6,000 and above respectively.

How much is the membership subscription fee for  the Gold or Platinum Card?

The SOGO Card Gold and Platinum Cards are extended on a complimentary basis and by invitation only upon fulfillment on the spending criteria above.

Which period will the spending amounts be based on?

The spend amount from 1 Jan. to 31 Dec. of the preceding calendar year will be used to determine the spending criteria.

What will happen if I do not maintain/fulfill the minimum spending condition?

We regret that your membership will be reverted to Silver or Gold membership status upon expiry as the case may be if the minimum RM6,000 (Gold) or RM12,000 (Platinum) spending condition is not met.

How can I check my purchases?

You can now check your purchases online at scard.sogo.com.my or via email at [email protected] Alternatively, you may also call us at 1300-88-SOGO(7646) or Whatsapp 012 950 7646.

Since 1 Point is rewarded for every RM1 purchase, can I assume that my total spend amount is equal  to the total Points in my account?

The S-Points balance in your account does not necessarily represent your total purchase as additional points are sometimes rewarded during promotional periods such as  Members' Day Sale, Warehouse Sale or through Birthday Treats.

With the change of membership, what will happen to my existing SOGO Card account, Points and Rewards?

The change of membership will not affect your membership history or account as well as all the existing benefits, rewards and privileges. The difference is you will be able to enjoy even more privileges exclusive to Gold/Platinum members only.

'Kamar Perdana' & 'Kamar Emas' VIP Lounge

What is the difference between 'Kamar Perdana' and 'Kamar Emas'?

'Kamar Perdana' VIP Lounge is exclusively for the Platinum members while 'Kamar Emas' VIP Lounge is open to both Gold and Platinum members.

Do I have to pay for the facilities and services in the VIP Lounges?

All facilities and services are mostly complimentary except for certain services such as Facial.

Can I bring along my family and friends to the VIP Lounges?

We regret that the VIP Lounges are exclusive to KL SOGO Gold and Platinum Members and their Supplementary card holders only. Each member is entitled to apply for FIVE Supplementary card for his/her immediate family such as spouse, parent, sibling or child aged 18 and above.

Can I bring along my children into the VIP Lounges?

We regret that children are not allowed in the VIP Lounges. You may leave your children (3 - 10 years old) at Starz Studio which is located on the same floor.  Please note that the first hour of Kids Fun Time at Starz Garden is complimentary upon producing your membership card.

Gold and Platinum Card Exclusive Vouchers

I received some complimentary and discount vouchers, how can I use them?

Each voucher entitles the bearer to the specified RM Value or Discount or Service or Promotion as stated. You are advised to understand the terms and conditions stated at the back of each voucher prior to any redemption. Certain services may require advance booking or appointment on a first come, first served basis.

How frequent will these vouchers be issued to me?

These vouchers  are issued to members who qualify on a yearly basis upon fulfillment of minimum spending  amount.

Can I transfer the vouchers to others?

Certain vouchers are transferable while others are not. Please read the terms and condition stated on each voucher.

Can I request for an extension for my expired vouchers?

We regret that the vouchers are valid till the date specified on them and no extension of duration is allowed.