What is the SOGO Card?
The SOGO Card is a Membership and Rewards programme operated by SOGO (K.L.) Department Store Sdn Bhd (SOGO). With the SOGO Card, you earn points when you shop at SOGO, redeem gifts with your Points, enjoy discounted prices and promotions and stay updated with the latest promotions.
How do I sign up?
You can apply by submitting your Application Form at Customer Service Centre or via mySOGO
App by logging in to https://scard.sogo.com.my
. For further assistance, email to: scard.sogo.com.my
or call Customer Service at 1300-88-SOGO (7646).
Is there a fee when applying for the SOGO Card?
SOGO Card membership is complimentary for Five (5) years. Renewal is automatic upon a minimum spend of RM1,250 within the 5-year membership tenure.
Can I apply for a Supplementary card?
Yes. Every Principal membership entitles you to five complimentary Supplementary cards.
How do I earn Points?
Every RM1 spent at SOGO earns you 1 Point except for supermarket purchases which earn you 1 Point for every RM2 spent.
There will be special promotions from time to time that offer more points per RM1 spent. Be sure to keep a lookout for them.
Point accumulation is not applicable to purchases at Customer Service Centre, non-participating counters/brands/outlets/eateries/food court, delivery charges, repairs and service charges.
Can I still collect Points if I have lost or did not bring my SOGO Card?
No. You are required to present your SOGO Card prior to any payment to collect your Points. Backdated receipts are not valid. Please have your lost card replaced prior to any purchase.
How can I check my Points balance?
You can check your points balance via mySOGO
App or request for an e-statement via your online member account or email to scard.sogo.com.my
. You can also check with our Customer Service representative at our Customer Service Centre, call our Customer Service toll-free line at 1300-88-SOGO (7646) or WhatsApp 012 950 7646.
How will my Points expire?
Each Point will expire after 24 months from the month it was earned.
What can I redeem?
We have a wide variety of Rewards including SOGO cash vouchers and gift items redeemable with specified number of Points. You can view the Reward selections here
Can I exchange my Points for cash?
No. Points are not exchangeable for cash. We have a reward option of Rebate Coupons redeemable against purchases at any department in SOGO.
Can a Supplementary cardholder make redemption?
No. Only Principal cardholders are entitled to redeem.
How do I make redemption?
The redemption gift I want is out of stock, what can I do?
If a particular redemption gift is currently out of stock, we can reserve the item for you and notify you when it is ready for collection.
Can I reserve a redemption item if I don't have sufficient points to redeem it?
Please also note that Reward items are available on a 'while stocks last' and 'first-come-first served' basis. You may register the said item in your Member Web Page under 'Alert List' whereby notification will be sent to your email once you have sufficient points for redemption.
Can I collect Points at participating external merchants?
No. Points are only earned for purchases at SOGO.
Do Principal and Supplementary cards share the same Points?
Yes. Points earned by the Principal and Supplementary card are accumulated in a single account.
Can you deliver my redemption gift to me?
' as stated in the site.
What do I do if my redemption gift is damaged or faulty?
When you redeem your gift, we advise that you check it thoroughly and return any damaged or faulty goods immediately.
Alternatively, faulty or damaged goods should be returned within 7 days from the date of redemption. Any returns after this period will not be entertained.