Don't forget to redeem your parking rebates at Lower Ground Floor, Ground Floor or 7th Floor Customer Service Counters and pay for your parking before you leave. Autopay stations are available at Basement 1 and Basement 2 (Lift Lobby area).
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FAQs on Autopay System(Please click on title to expand)
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How do I pay for parking?
There are six conveniently located autopay stations at the lift lobbies and common areas at Basement 1 and Basement 2 leading to the car park.
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How do I exit?
Please pay your parking fee at any of our six autopay stations before returning to your car. Once you are in your car, please follow the arrows and exit signs.
At the exit, insert your paid chip coin into the exit verifier. The boom gate will then rise to allow you to exit.
At the exit, insert your paid chip coin into the exit verifier. The boom gate will then rise to allow you to exit.
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Do I need the correct change for the auto pay station?
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Do the autopay stations accept the new coins?
Yes. The autopay stations accept the new coins (except 5 sen) and denominations of RM1, RM5, RM10 and RM50.
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In case of emergency, how do I contact the parking attendant?
For assistance, please use the intercom button on the autopay stations or call our Customer Service Hotline at 1 300-88-SOGO (7646).
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How do I get a receipt?
Please press the receipt button on the autopay station after payment. Please note that we are unable to issue manual receipts for payments made at the autopay stations.
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How much is the parking rate?
The parking rate is RM3.50 for the first hour or part thereof and RM2.50 for every subsequent hour or part thereof.
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What should I do if the autopay station or the exit station is unable to read my chip?
Please press the intercom button on the autopay station call our Customer Service Hotline at 1 300-88-SOGO (7646) for assistance.
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What should I do if I lose my parking chip?
You will need to report to the Lower Ground Floor, Ground Floor or 7th Floor Customer Service Counters, where a charge of RM50 will be imposed and your identification card will be copied for security reasons.
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