Autopay Parking & Parking Rebates

Autopay Parking
Don't forget to redeem your parking rebates at Lower Ground Floor, Ground Floor or 7th Floor Customer Service Counters and pay for your parking before you leave. Autopay stations are available at Basement 1 and Basement 2 (Lift Lobby area).
FAQs on Autopay System
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How do I pay for parking?
There are six conveniently located autopay stations at the lift lobbies and common areas at B1 and B2 leading to the car park.
How do I exit?
Please pay your parking fee at any of our six autopay stations before returning to your car. Once you are in your car, please follow the arrows and exit signs.
At the exit, insert your paid chip coin into the exit verifier. The boom gate will then rise to allow you to exit.
Do I need the correct change for the auto pay station?
Do the autopay stations accept the new coins?
Yes. The autopay stations accept the new coins (except 5 sen) and denominations of RM1, RM5, RM10 and RM50.
In case of emergency, how do I contact the parking attendant?
For assistance, please use the intercom button on the autopay stations or call our Customer Service Hotline at 1 300-88-SOGO (7646).
How do I get a receipt?
Please press the receipt button on the autopay station after payment. Please note that we are unable to issue manual receipts for payments made at the autopay stations.
How much is the parking rate?
The parking rate is RM3.50 for the first hour or part thereof and RM2.50 for every subsequent hour or part thereof.
What should I do if the autopay station or the exit station is unable to read my chip?
Please press the intercom button on the autopay station call our Customer Service Hotline at 1 300-88-SOGO (7646) for assistance.
What should I do if I lose my parking chip?
You will need to report to the Lower Ground Floor, Ground Floor or 7th Floor Customer Service Counters, where a charge of RM50 will be imposed and your identification card will be copied for security reasons.
Parking Redemption
Available with purchases at KL SOGO. Please visit Lower Ground Floor, Ground Floor or 7th Floor Customer Service Counters.

Parking Rebates
SOGO Card Members Non-members
RM100 or more FREE 1 Hour Not Available  
RM200 or more FREE 2 Hour FREE 1 Hour
RM300 or more FREE 3 Hour FREE 1 Hour
Terms & Conditions
    1. Please produce the following to get your Parking Fee Rebate Coupon:
      • Parking chip coin.
      • Purchase receipt(s).
      • SOGO Card (if any).
      • Touch 'n Go card (if any).
    2. Purchase receipts can be accumulated but are only valid for redemption on the day of purchase.
    3. Not valid for merchandise purchased from non-participating counters/brands/outlets/eateries/food court.
 FAQs on Parking Rebates
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How does the parking rebates work?
SOGO Card Members with Purchases
RM100 – RM199 : FREE 1 hour
RM200 – RM299 : FREE 2 hours
RM300 – RM499 : FREE 3 hours


Non-members with Purchases
RM200 or more : FREE 1 hour

Where do I redeem for the parking rebates?
What do I need to present for parking rebates redemption?
Please produce your parking chip coin, purchase receipt(s), SOGO Card (if any) and/or Touch 'n Go card (if any).
I have RM5/Complimentary Parking Voucher, how do I redeem it?
Please produce the Parking Voucher at Lower Ground Floor, Ground Floor or 7th Floor Customer Service Counters for validation prior to your payment at the autopay station.
After I have redeemed my parking rebates, where do I pay the remaining balance?
You may pay the remaining balance at the autopay station.
If I have further feedback about the car park, who should I contact?
You are welcome to contact our Customer Service Hotline at 1 300-88-SOGO (7646), WhatsApp 012-950 7646 or send an email to [email protected]

Nursing Room & Childcare

Nursing And Diaper Change
Located at 4th Floor Children’s World. For the comfort and convenience of our little shoppers and their mothers.
Starz Garden Children Playland
Enjoy your long-awaited retail therapy while you let your children take pleasure in a fun adventure at 7th Floor Starz Garden Children Playland!

Shopping Voucher and Gift Card

Shopping Voucher
SOGO Shopping Vouchers are the ideal gifts for your family and friends, especially if they love shopping!
These Shopping Vouchers are available in the following denominations: RM10, RM50 and RM100. Available at 7th Floor Customer Service Centre.
Gift Card
The Gift Card from SOGO is the perfect gift for everyone and for all occasions. Finding the perfect gift for every occasion has never been easier.
Available at selected cashier counters, 7th Floor Customer Service Centre and online at

Personal Shopper

Personal Shopper
We offer a truly personalised shopping experience by providing you with your very own Personal Shopper! Just dial 1 300-88-SOGO (7646) to make an appointment.
Customer Feedback & Suggestions
Let us know how we can serve you better. Feel free to share with us your feedback and suggestions.

Home Delivery


2 Simple Steps
Step 1
Visit the Lower Ground Floor Customer Service Counter with your purchases to arrange for a delivery.
Let us know if you need our porter team’s assistance carrying the goods to the counter.

Step 2
We’ll deliver the purchases to your home within 3 working days.

Delivery Charges
Just pick, pay and head on to your next destination, and we’ll deliver your purchase right to your doorstep!
To enjoy this exclusive home delivery service, just spend a minimum of RM300 storewide.
It’s FREE within 5km radius from SOGO too. Just dont forget to present your SOGO Card!

Mileage Charges Points
Within 5km FOC 0 Pts
5.1km – 10km RM15 1,500 Pts
10.1km – 15km RM20 2,000 Pts
15.1km – 20km RM25 2,500 Pts
20.1km – 25km RM30 3,000 Pts
Terms & Conditions
  1. Available for all shoppers with a minimum purchase of RM300 at SOGO.
  2. You can use your Points for home delivery charges. However, there will be no accumulation of Points for home delivery charges.
  3. We aim to deliver within THREE (3) working days, and we will contact you if there are any unexpected delays.
  4. If an item is damaged at the time of delivery, SOGO will make every attempt to replace it with another one in good condition, or if the item is out of stock, with a similar item of equal value.
  5. If no one is available to receive the delivery, a re-delivery fee may apply.
  6. No returns or exchanges will be accepted at the time of delivery.
  7. Home delivery charges are non-refundable, and do not include the cost of gift wrapping.
  8. Home delivery service is not available for perishables/frozen foods and items purchase from tenanted counters.
  9. Home delivery service is not applicable to bulk purchases and purchases made during Members' Day Sale.

Emergency Assistance

First Aid Kits
In case of emergency, basic first aid and medical kits are available upon request at Lower Ground Floor, Ground Floor or 7th Floor Customer Service Counters.
Mobile Phone Charging
Mobile phone running low on battery? You need not worry as we have mobile phone charging services for selected mobile phone models. This service is available at 7th Floor Customer Service Centre.  
Sewing Kits
Need a quick fix for a loose button or minor alteration to your clothes, then head over to 7th Floor Customer Service Centre.

Wrapping Service

Wrapping Service
Let us do the gift wrapping for you with our complimentary SOGO gift wrappers. Available at 7th Floor Customer Service Counter. This service is not available during Members' Day Sale.

Wheelchairs & Strollers

Wheelchairs & Strollers
We provide wheelchair usage service for our elderly and physically challenged shoppers, as well as strollers for babies and toddlers for a modest fee at 7th Floor Customer Service Centre.

Returns & Exchanges

Returns & Exchanges
Having second thoughts about your purchase? Refunds and exchanges* can be requested within 14 days of purchase made in resaleable condition, with original price tag intact and receipt at 7th Floor Customer Service Centre.

*Refunds will only be given through the original mode of payment.

We will not accept returns for the following items:
  • Cosmetics and fragrances
  • Swimwear
  • Undergarments
  • Supermarket items
  • Items purchased from non-participating counters/brands/outlets/eateries/food court

Lost & Found

Lost & Found
In the event that you’ve misplaced an item while shopping with us, please inform our staff at the 7th Floor Customer Service Counters for immediate action to be taken.  
Paging Services
Got separated from your family or friends while shopping? Let us assist you with a quick announcement on our PA system. Please proceed to Ground Floor or 7th Floor Customer Service Counters.

Banking & Money Changer

Money Changer
Available at Lower Ground Floor for our foreign travellers shopping at SOGO.
Automated Teller Machines (ATM)
Located at Ground Floor for your shopping convenience.


Don’t forget to visit pharmacies at Lower Ground Floor for all your health care and personal care needs.

Hair Salon

Hair Salon
Why not give your hair a quick pampering treat at the 7th Floor Hair Salon on your next visit to SOGO?

Phone : +603 2693 4333
Business Hours
Monday - Saturday : 11am to 8pm.
Sunday & Public Holiday: 11am to 7pm.


The Surau (prayer room for Muslims) is located at Basement 1 for our Muslim customers who wish to perform their solat.

Child Safety Wristbands

Child Safety Wristbands
Our disposable Child Safety Wristbands are designed to give parents a peace of mind. Available at 4th Floor Children's World as well as Ground Floor & 7th Floor Customer Service Counters.